We're here to help
Questions about your order, the product, or something else? Email us at info@hersorelle.com and we’ll reply within one business day.
Send us a message
Fill in the form and our team will get back to you within one business day.
Returns & refunds
Every order is covered by our 30-night money-back guarantee — see our Returns & Refund Policy. Include a quick photo or video (of the issue, or of your use of the product for guarantee claims) so we can sort a replacement or refund faster.
Manage your subscription
Pause, skip a delivery or cancel anytime from your account — no fees, no lock-ins. We email a reminder 3 days before every new order, so you’re never charged without warning. Full details in our Subscription Terms.
Billing & charges
See a charge from SORELLE you don’t recognise? It’s likely a subscription renewal — we always email a reminder first. Message us before disputing with your bank and we’ll cancel future renewals and arrange any refund you’re owed, faster than a chargeback can.
Quick answers
Need a human? info@hersorelle.com · we reply within one business day.