Subscription Terms

The deal

Subscribe & Save gives you 20% off every order, delivered and billed automatically every month. The discounted price and delivery frequency are shown clearly at the time you subscribe, in your order confirmations, and in every renewal reminder.

How renewal works

Your subscription renews automatically every month until you cancel. By subscribing, you authorise Sorelle (RCS Digital Pty Ltd) to charge your saved payment method the subscription amount each billing cycle until you cancel. We email you a reminder 3 days before every renewal, so nothing ever charges silently. Each renewal is billed to your saved payment method in the currency shown at checkout and shipped with tracking like any other order. Your card statement will show a descriptor referencing SORELLE.

Cancel anytime — no catches

Pause, skip a delivery, or cancel whenever you like: from the subscription manager in your account, or by emailing info@hersorelle.com — we'll process it within one business day. There are no lock-in periods, no minimum terms and no cancellation fees. Cancelling stops all future charges; orders already billed ship as normal and remain covered by our 30-night guarantee.

Price & product changes

If we ever change the subscription price or contents, we'll email you at least 14 days in advance — you can cancel before the change takes effect.

Payment issues

If a renewal payment fails, we'll email you and automatically retry up to 3 times (one attempt per week). If payment still can't be processed, the subscription is cancelled and we'll let you know — you can restart it anytime from your account. Nothing ever ships unless it's been paid for.

Refunds

Subscription orders carry the same 30-night money-back guarantee as one-time orders, applied to each order individually — see our Returns & Refund Policy for how to claim (a photo or video showing you've used the product is required). If you're ever charged for a renewal you didn't want, email info@hersorelle.com first rather than disputing with your bank — we'll cancel future renewals and arrange any refund you're entitled to faster than a chargeback can.

Your consumer rights

Nothing in these terms limits any rights you have under the Australian Consumer Law or other consumer protection laws that apply to you, including the consumer guarantees that apply to the products you receive.

Questions before you subscribe? Email info@hersorelle.com — we're happy to help.